Refund Policy

Classbuk supports several refund policies for parents. Usage of the platform and/or enrollment for classes through Classbuk implies, that Parents are agreeable to the below refund policies

For Parents

Standard Terms

Parents have multiple options in case they or their child do not want to continue with any of the paid classes.

1) Replacement of the teacher free of charge (subject to the availability of an alternate teacher), subject to advance notice of at least 2 weeks for teacher change.
2) Transfer of balance to another class with Classbuk for the same student or sibling.
3) If option 1 or 2 does not work out, a refund of the pending balance with just a 5% deduction due to refund charges. The requests for a refund by parents will be permitted on a pro-rata basis, i.e. classes considered as completed would be deducted, and the remaining amount of pending classes would be refunded to the parents. FX rate at the time of inward will be used to make the refund amount.

Parents will receive a full refund or make-up classes for classes cancelled or missed by Classbuk/ Teacher.
If you miss 3 consecutive classes without communicating with the teacher or Classbuk, you forfeit the class fees, and the teacher / Classbuk may cancel the class.
If a learner has not joined the meeting 10 minutes after the start time, the meeting may be cancelled at the teacher’s discretion. This is considered a missed meeting, and you are not entitled to a refund.
If you miss a class, you are not entitled to a refund. It is treated as a regular class.
For group classes, missed classes are counted as regular classes. Make-up classes for such students in a group class will be taken on a best-effort basis.
For private lessons, parents should inform Classbuk at least 24 hours in advance of any class rescheduling/cancellation requests. Rescheduled classes should be taken within the same week. Requests with less than 24 hours’ notice will be serviced on a best-effort basis or else a missed class will be counted as a regular class. All such reschedule / cancellation requests should be informed to Classbuk by parents in writing and not through a teacher.
The teacher is entitled to take the classes for the scheduled end time in case of a delay in joining a class by the student.
Refund rules do not apply to group classes with 2 students. In such cases, parents forfeit the balance if they choose to discontinue the classes
For transactions involving GST, the refund will be made after deducting GST
A refund after 5 months of payment collection is not allowed.
Class balances expire after 6 continuous months of no classes, and balances are deemed to be forfeited.
Refund generally takes 5-7 working days where feasible.

The Company shall have the sole discretion of revising or altering the refund policy at any point in time without any prior notice.

Happiness Guarantee

It’s important to us that everyone has a positive experience learning with Classbuk. If any issues arise, you should first try to resolve them directly with the teacher. If you’re not satisfied, let us know and we’ll give our best effort to find a way to make it right.